Highlights

• Switch your subscription directly in the mobile app: End users can now upgrade or downgrade their active subscription tier from the mobile app, applying the change immediately or at the next renewal date. Riders no longer need to cancel and wait for a billing cycle to choose a different plan, removing a long-standing source of friction and missed conversions.

  

Mobile App

Requires the latest app version (3.4.58+). Contact your Customer Success Manager for details.

General

• Switch active subscriptions from the mobile app: Riders can change their subscription tier directly from their account screen, with the option to apply the switch immediately or at the next renewal. Replaces the previous flow of cancelling, waiting, and re-subscribing. Note that the Subscription screens in general have received a UI refresh, and some new translations need to be set-up.

On-Demand

• Smoother map search when looking for a vehicle: Search results show up faster while loading, and a working clear button now properly resets the active query across both the map view and the search screen. Riders no longer get stuck with a previous query lingering after they've cleared the input.

  

Booking

• Pickup station no longer overwritten on mobile bookings: Resolved a flow bug where the pickup station selected in the mobile app was silently replaced by the return station mid-booking, forcing riders to cancel and rebook repeatedly. Bookings now persist the chosen pickup station end-to-end.

New Dashboard

General

• Attribute damages to blocked users: Operators can now select blocked users in the damage "Caused by" field, restoring proper damage attribution for fleets where blocked riders still need to appear on historical damage records.

• Side panel updates fallback translations correctly: The translation side panel now refreshes when a fallback translation is changed, so operators see the latest text without needing to close and re-open the panel.

• Cleaner Task, Issue, and Booking overviews: Removed the KPI numbers from the Tasks, Issues, and Bookings overview pages. The numbers were updated with a delay and could disagree with the live data shown on the same page, which was confusing in practice. Operators now see overviews focused on the live work without conflicting numbers next to them.

Platform

General

• Verification Flags implicitly updated based on Login Method: Users logging in via SMS/Email OTP now have their respective verification flags to indicate that this contact information is verified implicitly.

Service App (Beta)

The following items apply exclusively to the new beta version of the Service App. The legacy Service App is unaffected.

General

• Damage reporting works again in the Service App beta: Field teams using the new beta Service App can report damages without hitting the previous block, restoring an essential part of the on-the-ground service workflow.

• Vehicle tag management restored in the Service App beta: Adding and removing tags on vehicles works again in the new beta Service App, so service workflows that depend on tag-driven assignments are no longer interrupted.