Highlights

• Cleanliness Ratings at Rental Start: Riders can now rate a vehicle's cleanliness and at the beginning of a rental, giving operators real-time data to schedule cleaning proactively rather than reacting to complaints via their support channels.

  

• API Support for Manual Verifications: Operators can submit manual verification requests through the API which have attached files. This change allows further improvements to additional verification requirements which are supported through the API, such as Student Card verifications. Operators implementing their own frontend can request a Manual Verification and attach supporting documents through this flow.

Mobile App

Requires the latest app version. Contact your Customer Success Manager for details.

General

• Cleanliness Rating at Rental Start: Riders are now prompted to rate a vehicle's cleanliness (Not Clean, Clean Enough, or Clean) immediately after unlocking a vehicle. Operators receive this signal in real time to plan cleaning schedules proactively rather than waiting for post-rental complaints via support channels.

• Improved Feedback Tag Display at Rental End: The end-of-rental feedback screen now presents all configured feedback tags in a clearer layout, so riders with many tags to choose from no longer lose track of their selections or miss relevant options due to horizontal scrolling.

  

• Location Permission Prompt on QR Scan: When a rider taps the Scan button to scan a vehicle QR code but location services are disabled, the app now displays a clear error explaining that location must be set to "Always On" for scanning to work. Previously the button did nothing, leaving riders without any indication of what to fix.

• House Number and Address Addition Fields in User Profile: Riders can now view and update house number and address addition fields directly in their profile, supporting operators who require a complete address for registration or compliance.

• Drop-off Time Slot Accuracy for Station Bookings: The mobile booking flow now uses the updated endpoint for determining available drop-off time slots at end stations, ensuring the times shown are consistent with the actual station capacity and booking rules.

• Booking End-Time Validation Fix: An edge case where setting the end time to the 23:45 to 00:00 slot caused the end time to appear earlier than the start time has been resolved, preventing bookings from being created with an invalid time range.

Web App

General

• Subscription Switching Now Available in the Web App: End users with an active subscription can now switch to a different tier directly from the web booking portal, consistent with the capability already available in the mobile app. Previously, web users had to cancel their subscription and wait for the period to expire before selecting a new tier.

New Dashboard (goDash)

General

• Booking Extension No Longer Blocked for Long Rentals: An error that prevented call center agents from extending bookings beyond the configured maximum rental duration in the new back office view has been resolved. The new and old views now behave consistently.

• Booking conflict warnings now distinguish vehicle availability from station capacity
  When a booking creates a conflict during creation or editing, the dashboard now tells operators whether the conflict is caused by vehicle availability or by station capacity (a full station), instead of showing one generic warning. Operators can see which of the two is the problem and act accordingly.

• Wider vehicle timeline in the create and edit booking modal
  The vehicle timeline in the booking modal, which shows existing bookings on the station's vehicle, now displays a wider range around the booking and lets operators page through the surrounding days with navigation arrows. This makes conflicts much easier to resolve, and gives more context whenever a booking is created or edited.

• Configure overbooking and operational lead time per branch
  You can now set overbooking behavior and operational lead time directly in the dashboard for each branch. This is especially useful for operators adding stations often, who can bring new stations online with the right booking behavior as part of their normal workflow.

  

• Cooldown Field and Vehicle Category Removal Bug Fixed: In the Edit Booking view, clearing the Cooldown on End Station field no longer incorrectly disables the Next button, and the cleared value now persists correctly after saving. Previously, clearing the field manually blocked progression or reverted to the previous value on reopen.

Verification

• Manual Verification Queue for Operators: A new endpoint lays the groundwork for supporting a structured manual verification workflow.

Platform

General

• Post-Rental File Uploads Now Allowed Within One Hour of Rental End: Riders can now attach photos or files to a rental for up to one hour after it ends, in addition to during an active reservation or rental. This supports legitimate use cases such as attaching end-of-rental condition images that were not uploaded in time before the rental closed.

• Verification State Propagation for Manual Reviews: The platform now fully supports the end-to-end manual verification flow, including user submission via the verifications endpoint, image attachment, operator review, and state propagation across identity and license verification states.

• Voucher Redemption Events Corrected for Multi-Benefit Promotions: When a single promotion containing multiple benefits is redeemed, the platform now emits one redemption event rather than one per benefit, preventing downstream systems from misinterpreting a single redemption as multiple separate transactions.

Stations

• Out-of-Order Vehicles Now Always Counted in Station Capacity: Vehicles marked as out of order are now consistently included in the station vehicle count for capacity calculations, regardless of tenant configuration. This ensures station capacity limits are enforced correctly even when out-of-order vehicles are present.

• Drop-off Availability Logic Now Allows Bookings at Full Stations With Future Departures: The drop-off availability check has been updated to account for future bookings that will reduce a station's vehicle count. Previously, a station sitting at maximum capacity with departures scheduled in the future would block all new drop-offs even though space would become available. Operators will see fewer false "station full" conflicts for bookings that do not actually worsen the capacity situation.

API

General

• Battery Serial Number Now Available via Telemetry API: The Telemetry API now exposes the connected battery's serial number for supported vehicles, enabling integration partners to detect battery swaps reliably and build per-battery analytics such as cycle counts and degradation tracking. This is a strategic capability for operators running large electric fleets. Accessing this field requires the relevant API permissions.

• New Operator API Endpoint for Verification Queue: A new back-office API endpoint returns all customers with pending manual, license, or identity verification states, sorted by waiting time, with per-customer verification state detail. Integration partners building verification tooling or back-office extensions can use this endpoint to surface prioritized review queues.

Data / BI

General

• Standard Export Queries: Datasets available via the export service have been further standardized, including new queries covering vehicles, booking history, and invoice line windows. CSMs can set up these exports for operators on request.

Service App

General

• Zoomed-Out Map Now Loads Large Fleets Without Freezing: The Service App map now uses server-side vehicle clustering for large fleets, returning pre-aggregated vehicle counts per area rather than loading all individual vehicle positions to the device. Operators managing large fleets can now get a full city overview on the map without the app freezing.