<h2>Prerequisites</h2><ul class="accent-bullets"><li>Wunder Mobility Backoffice Access You must have permissions to view and edit the "Cards" section in the dashboard.</li><li>RFID Hardware Your vehicles must be equipped with compatible card readers to detect and validate the RFID UIDs.</li></ul><hr><h2>How It Works</h2>The system distinguishes between two primary types of cards, each serving a specific operational role.<h3>Customer Identity Cards (User Cards)</h3>These are physical RFID cards issued to end-users.<ul class="accent-bullets"><li>Function: They allow customers to authenticate themselves and initiate actions, such as starting or ending a rental, by swiping the card on the vehicle reader.</li><li>Assignment: A card must be assigned to a specific customer before it can be used.</li><li>Security: When swiped, the platform verifies if the card is "Assigned" and matches a known user before authorizing the action.</li></ul><h3>Vehicle Cards</h3>These are cards assigned to specific vehicles to facilitate fleet operations.<ul class="accent-bullets"><li>Function: These cards are typically kept inside the vehicle and used for services like fueling, charging, parking, or roadside assistance.</li><li>Assignment: Multiple cards can be assigned to a single vehicle (e.g., one fuel card and one charging card), but a specific physical card can only belong to one vehicle at a time.</li><li>User Notification: When a user books a vehicle with an assigned card, they can receive notifications containing the card's PIN or usage instructions.</li></ul><h3>Hardware Feedback</h3><ul class="accent-bullets"><li>LED Indicators: The vehicle's card reader provides visual feedback. Green typically indicates a successful unlock/start, while red indicates a failure or stop/lock action.</li><li>Telemetry: The system can detect if a vehicle card is present in the holder and report this via telemetry data.</li></ul><img src="https://uploads.productlane.com/54a6939517c8e61c5eaff678390d2381.jpeg" data-processed-src="https://uploads.productlane.com/54a6939517c8e61c5eaff678390d2381.jpeg" data-original-src="https://uploads.productlane.com/b7803f4c27b52c56ddbb4904b48770ad.png"><hr><h2>Step-by-Step Guide</h2><h3>Creating a Customer Identity Card</h3><ol class="steps-list"><li>Navigate to User Cards Go to Cards &gt; User Cards in the Wunder Mobility Dashboard.</li><li>Add New Card Click the + Create Card button.</li><li>Enter Details<ol class="steps-list"><li>Card Number: The identifier printed on the physical card (used for admin reference).</li><li>RFID UID: The unique identifier detected by the vehicle reader.</li><li>RFID Type: (Optional) The technology type, e.g., <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">iso14443a_mifare</code>.</li></ol></li><li>Save Click Create. The card status will default to <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">NEW</code>.</li><li>Assign to User Select the card from the list and use the assignment field to link it to a specific customer.</li></ol><img src="https://uploads.productlane.com/ffd52eeac946fdc78a6ee3ce2f26994a.jpeg" data-processed-src="https://uploads.productlane.com/ffd52eeac946fdc78a6ee3ce2f26994a.jpeg" data-original-src="https://uploads.productlane.com/ebd00ddd7292e218e0b08c0b1de2e92f.png"><h3>Creating a Vehicle Card</h3><ol class="steps-list"><li>Navigate to Vehicle Cards Go to Cards &gt; Vehicle Cards in the Wunder Mobility Dashboard.</li><li>Add New Card Click the + Create Card button.</li><li>Configure Card Properties<ul class="accent-bullets"><li>Card Number &amp; UID: Enter the physical identifiers.</li><li>Type: Select the purpose (e.g., <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Fuel</code>, <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Charging</code>, <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Parking</code>).</li><li>Provider: (Optional) The entity issuing the service (e.g., "Wien Energie").</li><li>PIN: (Optional) Enter the PIN code users will need to use the card.</li><li>Instructions: (Optional) Add text instructions for the user.</li></ul></li><li>Save Click Create.</li></ol><img src="https://uploads.productlane.com/563a966b7f9c26bcc7bcb7ae42e6c709.jpeg" data-processed-src="https://uploads.productlane.com/563a966b7f9c26bcc7bcb7ae42e6c709.jpeg" data-original-src="https://uploads.productlane.com/35c48845a194d911224bf02f88f44520.png"><hr><h2>Tips and Best Practices</h2><ul class="accent-bullets"><li>Ensure Uniqueness: The Card Number must be unique per card type. The RFID UID combined with the RFID Type must also be unique to ensure the hardware identifies the correct card.</li><li>Manage Card States: Use the "State" field to track inventory. Mark cards as <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">LOST</code>, <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">BROKEN</code>, or <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">ARCHIVED</code> if they are no longer in circulation to prevent unauthorized use.</li><li>Audit Trails: Changes to vehicle cards are audited. Regularly review card assignments to ensure compliance and security.</li></ul><hr><h2>Troubleshooting</h2><h3>Rental does not start when swiping card</h3>Likely Cause:<ul class="accent-bullets"><li>The card is not in the <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">ASSIGNED</code> state or is linked to the wrong user.</li><li>The card reader returned a Red LED, indicating unmet rental requirements (e.g., insufficient funds, vehicle unavailable).</li></ul>Resolution: Verify the card's assignment in the dashboard and check the user's account status.<h3>Vehicle Card is not detected</h3>Likely Cause:<ul class="accent-bullets"><li>The RFID UID entered in the dashboard does not match the physical chip.</li></ul>Resolution: Verify the UID using a separate scanning tool or cross-reference with the manufacturer's data.<h3>Card Reader shows Red LED</h3>Likely Cause:<ul class="accent-bullets"><li>The system rejected the action (Start/End rental).</li></ul>Resolution: Check the specific error log in the Back Office to see which requirement failed (e.g., user blocked, outside business area).

Fleet & Operations

The Card Management feature allows operators to issue and manage physical RFID cards. These can be used for customer authentication (Customer Identity Cards) or operational tasks (e.g. fuel card)

Card Management (RFID)

Platform overview

Getting Started

Locations and branches

Damages and Task management

Service App (Beta)

Optimizing Vehicle On-Field Maintenance Flows

Managing On-Demand Rentals

Radar

On-Demand vs. Pre-Booking

Additions and Insurance

Subscriptions & Multi-Benefit Packages

Pricing, Memberships & Promotions

Login Options & Sign up Fee for End Users

User Management & Profiles

Roles and Permissions 

Business accounts and corporate billing

Users & Accounts

Payment Gateways and Methods

Invoicing

Invoice PDF Structure & Customization

Revenue Protection and Payment Assurance

Payments & Invoicing

Mobile App Translation Keys: Sign Up, Rental & Booking

App Configuration & Customization

MaaS API

FreeNow Integration Overview

Credit Rating (CRIF)

Veriff Driving License Verification

Onfido Identity & Driver's License Verification

Braze Messaging integration 

AppsFlyer Integration

Zendesk Chat

Integrations & APIs

INVERS IoT Integration

Vehicle & IoT Support

Introducing Wunder Analytics (Beta)

Issues Analytics (Beta)

Data Insights

Two-Factor Authentication (2FA)

Security

Choosing the Right Sign-In Method in Wunder  (Email OTP vs Phone Login vs Password)