<h1>Prerequisites</h1><ul class="accent-bullets"><li>On-Demand Mode Only This feature is exclusively available for on-demand vehicle sharing.</li><li>Pre-booking Disabled You cannot use Pre-booking and Radar simultaneously due to UI constraints in the white-label mobile app.</li><li>Request via Customer Success Configuration requires access to advanced settings which is managed by Wunder Mobility. Contact your Customer Success Manager (CSM) to enable this feature.</li></ul><hr><h1>How It Works</h1>The Radar feature helps you recapture lost demand by allowing users to passively search for vehicles when none are immediately available.<h2>The Problem</h2>In high-demand scenarios or low-density areas, a user might open the app and find no vehicles nearby. Typically, this results in the user closing the app and switching to a competitor or alternative transport, leading to a lost ride.<h2>The Solution</h2>With Radar enabled, users can set a "watch" on a specific location.<ul class="accent-bullets"><li>User Action: The user defines a search radius and a time window around their current or target location.</li><li>System Action: The Wunder Mobility platform scans for available vehicles in that area every 60 seconds.</li><li>Notification: If a vehicle becomes available (e.g., a trip ends in that area or a vehicle comes back online), the user receives a specific push notification alerting them to book immediately.</li></ul><h2>Business Value</h2><ul class="accent-bullets"><li>Increased Utilization: Vehicles that become available are immediately marketed to high-intent users.</li><li>Customer Retention: Prevents users from churning to competitors when supply is temporarily low.</li><li>User Convenience: Removes the need for users to manually refresh the app repeatedly.</li></ul><hr><h1>Step-by-Step Guide (Operator Perspective)</h1><blockquote>All technical configuration is performed by Wunder Mobility. Follow these steps to prepare your requirements.</blockquote><h2>1. Prepare your Business Rules</h2>Before contacting your CSM, define how the Radar should behave to balance server load and user utility. You need to decide on two key constraints:<ul class="accent-bullets"><li>Maximum Radius (Meters): The maximum distance a user can scan. A common default is 5000 meters (5km), but you may want this smaller if your operating area is dense.</li><li>Radar Duration (Minutes): How long the request remains active before expiring. The default is usually 60 minutes.</li></ul><h2>2. Request Activation</h2>Contact your CSM and confirm:<ol class="steps-list"><li>You wish to enable Radar.</li><li>Provide your desired Max Radius and Duration values.</li></ol><h2>3. Configure Localization</h2>Once enabled, ensure the in-app text is translated for your users.<ul class="accent-bullets"><li>Navigate to Settings &gt; Localization in the Wunder Mobility Backoffice.</li><li>Search for the key <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Radar.info</code>.</li><li>Ensure the text explains the feature clearly (e.g., "You will receive a push notification when the radar finds a vehicle").</li></ul><h2>4. Verify in App</h2><ol class="steps-list"><li>Open your White Label App as a user.</li><li>Verify that the Radar icon appears on the map view.</li><li>Test the flow: Set a radar and ensure the UI shows the Start Time and Radius selectors correctly.</li></ol><img src="https://uploads.productlane.com/beab35394f218fb433873e19e5122042.jpeg" data-processed-src="https://uploads.productlane.com/beab35394f218fb433873e19e5122042.jpeg" data-original-src="https://uploads.productlane.com/e9df4d98f7f758432cf54275eed75bce.png"><hr><h1>Tips and Best Practices</h1><ul class="accent-bullets"><li>Marketing the Feature Users may not notice the new icon immediately. Send a general push notification or newsletter announcing that "Radar" is now live, explaining how it helps them find vehicles during busy hours.</li><li>Manage Expectations Ensure your localization text clearly states that a Radar setting does not reserve a vehicle; it only notifies the user. It is still first-come, first-served.</li><li>Radius Limitations Avoid setting the <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">maxRadiusMeters</code> too high (e.g., &gt;10km). Large radii can result in irrelevant notifications for vehicles that are too far away to be useful, leading to user frustration.</li><li>Check Push Permissions The Radar relies entirely on push notifications. If a user has disabled notifications, the feature offers no value. Consider using in-app messaging to remind users to enable notifications for this specific utility.</li></ul><hr><h1>Troubleshooting</h1><blockquote>Technical debugging is handled by Wunder Mobility. Use this section to identify issues before reporting them.</blockquote><h2>Radar icon is not visible</h2>Likely Cause:<ul class="accent-bullets"><li>The feature has not been enabled by Wunder.</li><li>The app version on the user's phone is outdated.</li></ul>Resolution:<ul class="accent-bullets"><li>Check if the user is on the latest app version.</li></ul><h2>Users complain they receive no notifications</h2>Likely Cause:<ul class="accent-bullets"><li>The user has disabled push notifications at the OS level.</li><li>The scheduler scanning for vehicles runs every 60 seconds; the vehicle may have been booked by someone else in that window.</li></ul>Resolution:<ul class="accent-bullets"><li>Advise users to check their device notification settings.</li></ul>

On-Demand vs. Pre-Booking

The Radar feature allows users to set a passive search for vehicles in a specific area. It notifies them via push notification when a vehicle becomes available, helping operators recapture lost demand

Radar

Platform overview

Getting Started

Locations and branches

Damages and Task management

Service App (Beta)

Optimizing Vehicle On-Field Maintenance Flows

Card Management (RFID)

Fleet & Operations

Managing On-Demand Rentals

Additions and Insurance

Subscriptions & Multi-Benefit Packages

Pricing, Memberships & Promotions

Login Options & Sign up Fee for End Users

User Management & Profiles

Roles and Permissions 

Business accounts and corporate billing

Users & Accounts

Payment Gateways and Methods

Invoicing

Invoice PDF Structure & Customization

Revenue Protection and Payment Assurance

Payments & Invoicing

Mobile App Translation Keys: Sign Up, Rental & Booking

App Configuration & Customization

MaaS API

FreeNow Integration Overview

Credit Rating (CRIF)

Veriff Driving License Verification

Onfido Identity & Driver's License Verification

Braze Messaging integration 

AppsFlyer Integration

Zendesk Chat

Integrations & APIs

INVERS IoT Integration

Vehicle & IoT Support

Introducing Wunder Analytics (Beta)

Issues Analytics (Beta)

Data Insights

Two-Factor Authentication (2FA)

Security

Choosing the Right Sign-In Method in Wunder  (Email OTP vs Phone Login vs Password)