<h1>Prerequisites</h1><ul class="accent-bullets"><li>Operations Type Configuration<ul class="accent-bullets"><li>On-Demand: Currently supports Insurance additions (Mandatory or Optional).</li><li>Pre-booking (Rentals): Supports unlimited custom additions (e.g., child seats, helmets) and internal fees.</li></ul></li><li>Advanced Features: Certain complex configurations or tax-split setups may require enablement by your Customer Success Manager (CSM).</li></ul><hr><h1>How It Works</h1>Additions allow you to increase revenue per trip, manage operational fees, and optimize your tax structure. By configuring these extra charges, you can tailor your pricing model to offer value-added services or cover necessary operational costs.<h2>Business Value and Revenue Impact</h2><ul class="accent-bullets"><li>Increase Basket Size (Upselling): Offer physical extras (like helmets or child seats) during the booking flow to increase the total transaction value.</li><li>Tax Optimization (VAT Splitting): In many jurisdictions, rental revenue and insurance revenue are taxed differently (e.g., insurance may be VAT-exempt). <blockquote>By splitting a standard minute price into a "Rental Price" and a "Mandatory Insurance Price," operators can lower their overall tax liability and increase net margins without changing the price the end-user sees.</blockquote></li><li>Risk Mitigation:<ul class="accent-bullets"><li>Optional Insurance: Allow users to pay a small fee per rental to reduce their deductible in case of an accident. This generates high-margin ancillary revenue while giving users peace of mind.</li><li>Internal Additions: Recover costs for manual interventions on bookings (e.g., call center booking modifications) by applying mandatory internal fees that appear on the invoice but cannot be removed by the user.</li></ul></li></ul><h2>Types of Additions</h2><h3>1. Standard Additions (Pre-booking)</h3>These are optional extras selected by the customer during the booking process.<ul class="accent-bullets"><li>Examples: Child seats, vignettes, cleaning services, helmets.</li><li>Behavior: displayed clearly during checkout; prices are automatically added to the total.</li></ul><h3>2. Insurance (On-Demand)</h3><ul class="accent-bullets"><li>Mandatory: Added automatically without user action (often used for VAT splitting).</li><li>Optional: Users can activate insurance in the Wallet to apply it to all future rentals, or select it per trip depending on app configuration.</li></ul><h3>3. Internal Additions</h3>Mandatory charges added by the operator, usually for administrative reasons.<ul class="accent-bullets"><li>Examples: Processing fees ("Bearbeitungsgebühr"), penalties for special handling.</li><li>Behavior: These are not selectable by the user. They are added by the operator in the Backoffice and appear as line items on the invoice.</li></ul><hr><h1>Step-by-Step Guide</h1><h2>Creating a New Addition</h2><ol class="steps-list"><li>Navigate to Settings Go to Settings &gt; Additions in the Wunder Mobility Backoffice.</li><li>Create and Define Click to create a new addition. You will define:<ol class="steps-list"><li>Name: The label visible to the user (e.g., "Full Coverage Insurance" or "Child Seat").</li><li>Type: Toggle whether this is Internal (mandatory/hidden from selection) or Optional.</li><li>Vehicle Category: Select which vehicle types (e.g., Cars, Mopeds) this addition applies to.</li></ol></li><li>Configure Pricing Additions do not have a price until added to a Pricing Bundle.<ol class="steps-list"><li>Navigate to On-Demand or Booking &gt; Pricing Bundles.</li><li>Select the relevant bundle and scroll to Extras.</li><li>Assign a price (per minute, per trip, or flat fee) to the addition you created.</li></ol></li></ol><h2>Managing Internal Additions (Operator Workflow)</h2><ol class="steps-list"><li>Locate the Booking Navigate to the Station Overview in the Backoffice.</li><li>Select an Upcoming Booking Find a booking that has not started yet. You cannot add internal additions to active or completed bookings.</li><li>Apply the Fee<ul class="accent-bullets"><li>Click to edit the booking details.</li><li>In the Extras section, select the specific internal fee (e.g., "Bearbeitungsgebühr").</li><li>Save the booking. The invoice will update to include this mandatory line item.</li></ul></li></ol><img src="https://uploads.productlane.com/bb65113a3e83f1792916fe899096f42c.jpeg" data-processed-src="https://uploads.productlane.com/bb65113a3e83f1792916fe899096f42c.jpeg" data-original-src="https://uploads.productlane.com/8f2474c752ea27bf7a02807340bb4c33.png"><hr><h1>Tips and Best Practices</h1><ul class="accent-bullets"><li>Leverage VAT Splitting If your local tax laws allow, configure Mandatory Insurance to separate the liability coverage from the vehicle rental fee. Even a small split (e.g., €0.10/min rental + €0.15/min insurance) can significantly impact your bottom line at scale.</li><li>Design Your Insurance Offering You have full control over the styling and naming of optional insurance in the app. Use clear names like "Peace of Mind Package" to encourage adoption and clearly state the deductible reduction benefits.</li><li>Simplify the Pre-Booking Flow While you can create unlimited additions, avoid overwhelming the user. List only high-value items (like Helmets or Child Seats) to keep the checkout conversion rate high.</li><li>Audit Internal Fees Regularly review the usage of "Internal Additions" by your support team to ensure they are being applied consistently for scenarios like phone support or manual booking adjustments.</li></ul><hr><h1>Troubleshooting</h1><h2>Addition not visible in the App</h2>Possible Causes:<ul class="accent-bullets"><li>The addition was created but not assigned a price in the active Pricing Bundle.</li><li>The addition is enabled for the wrong Vehicle Category.</li><li>The user is on an older version of the app that does not support the specific addition type.</li></ul>Resolution: Check the Pricing Bundle configuration and ensure it is assigned to the specific vehicle category and location. <h2>Users cannot remove an Insurance item</h2>Possible Causes:<ul class="accent-bullets"><li>The addition is configured as Mandatory (or Internal) rather than Optional.</li><li>This is often intentional for VAT-split setups.</li></ul>Resolution: If this is unintended, edit the addition settings to make it "Optional." <h2>Cannot add Internal Fee to a booking</h2>Possible Causes:<ul class="accent-bullets"><li>The booking is already Active or Finished.</li><li>Internal additions can only be added to bookings that have not yet started.</li></ul>Resolution: Internal fees for active trips may need to be handled via a different invoicing adjustment workflow or penalty system.

Pricing, Memberships & Promotions

Maximize revenue and optimize tax structures by configuring optional user extras, mandatory insurance splits, and internal operational fees.

Additions and Insurance

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