<h1>How It Works</h1>Ride Passes are prepaid products that offer users benefits - such as discounts, unlimited unlocks, or included time - for a fixed price and duration. They encourage user loyalty by incentivizing commitment to usage windows.Common Configurations: Operators typically use Ride Passes to sell fixed-duration access, such as:<ul class="accent-bullets"><li>1-Hour Pass: Ideal for quick errands.</li><li>6-Hour Pass: Suitable for half-day tourism or extended use.</li><li>2-Day Pass: Perfect for weekend visitors.</li></ul><h3>Core Logic</h3><ul class="accent-bullets"><li>Purchase &amp; Activation: Users purchase passes via the app menu or during the rental start flow. Activation is immediate, and benefits remain valid until the expiry time is reached.</li><li>Exclusivity: A user generally cannot hold more than one active pass for the same vehicle category (e.g., two bike passes). However, they can hold distinct passes for different vehicle types (e.g., one for bikes, one for scooters) simultaneously.</li></ul><h3>Important: Expiration Behavior</h3>It is critical to understand how expiration affects active rentals. If a rental extends beyond the validity period of the Ride Pass, the pass benefits are not applied at all.<ul class="accent-bullets"><li>Scenario: A user buys a 1-hour pass but rides for 1 hour and 5 minutes.</li><li>Result: The user pays the full standard price for the entire rental. The Ride Pass is considered unused for this specific trip because the rental did not end within the validity window.</li><li>Solution: To prevent this negative user experience, Operators could utilize Auto-Renewal (see below).</li></ul><h3>Auto-Renewal</h3>Auto-renewal prevents users from losing benefits during long trips. If a pass expires while a user is in an active rental, the system automatically purchases a new identical pass to cover the remaining time.<ul class="accent-bullets"><li>Example: A 6-hour pass expires at 15:00. The user rides until 16:30. At 15:00, the system auto-renews the pass, ensuring the entire trip is covered by pass benefits.</li><li>Payment Failures: If the renewal payment fails, the user receives instructions to resolve the payment while continuing their trip.</li></ul><hr><h1>Step-by-Step Guide</h1><h3>Creating a Ride Pass</h3><ol class="steps-list"><li>Navigate to Ride Passes In the Wunder Mobility Backoffice, go to the Promotions section and select "Ride Passes".</li><li>Define Basic Info<ol class="steps-list"><li>Name &amp; Description: Enter a clear name and description. Explicitly state the limits (e.g., "60 minutes included").</li></ol></li><li>Configure Pricing and Validity<ol class="steps-list"><li>Type: Select the benefit structure (e.g., Rental discount, percentage off, or fixed value).</li><li>Price: Set the cost of the pass.</li><li>Validity: Define the duration (e.g., <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Valid for</code> 24 <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Hours</code>).</li></ol></li><li>Enable Auto-Renewal<ol class="steps-list"><li>Toggle Auto renew during active rental to <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">ON</code>. This is highly recommended to prevent users from being charged full price if they exceed the time limit.</li></ol></li><li>Save Click "Create pass" to make it live for eligible users.</li></ol><img src="https://uploads.productlane.com/d947253c7a9a0d201c4fe9795ca9a439.jpeg" data-processed-src="https://uploads.productlane.com/d947253c7a9a0d201c4fe9795ca9a439.jpeg" data-original-src="https://uploads.productlane.com/f673870020475542f115146235dc8c0f.png"><hr><h1>Advanced Configuration (Request via CSM)</h1><blockquote>Note: While Operators create the passes, the underlying rules for when and how they renew are managed via advanced settings. Contact your Customer Success Manager to adjust these.</blockquote><h3>Auto-Renewal Scheduler</h3><ul class="accent-bullets"><li>Purpose: Defines how frequently the system checks for expired passes to trigger a renewal.</li><li>Impact: A tighter schedule (e.g., every 60 seconds) minimizes the gap between expiration and renewal, ensuring users aren't briefly exposed to standard rates.</li></ul><h3>Grace Periods</h3><ul class="accent-bullets"><li>Purpose: Prevents "bill shock" for rentals ending seconds after expiration.</li><li>Impact: If a rental ends shortly after the pass expires (e.g., within 300 seconds), the system allows the pass to cover the trip without forcing a renewal or reverting to full price.</li></ul><hr><h1>Tips and Best Practices</h1><ul class="accent-bullets"><li>Always Enable Auto-Renewal for Time-Based Passes: Because an expired pass results in the user paying the full standard rate for the whole trip, auto-renewal is essential for protecting the user experience.</li><li>Clarify "Use it or Lose it": Ensure descriptions clearly state that unused benefits (like remaining minutes) expire when the pass expires.</li><li>Rental Requirements: You can configure the system to require an active Ride Pass before a user is allowed to start a rental. This is useful for subscription-only fleets.</li></ul><hr><h1>Troubleshooting</h1><h3>User was charged full price despite having a pass</h3><ul class="accent-bullets"><li>Cause: The rental extended beyond the pass validity period, and Auto-Renewal was disabled. Consequently, the system ignored the pass entirely for that trip.</li><li>Solution: Refund the difference manually and enable <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Auto renew during active rental</code> for that pass to prevent future occurrences.</li></ul><h3>User cannot purchase a specific pass</h3><ul class="accent-bullets"><li>Cause: The user likely already has an active pass for that specific vehicle category.</li><li>Solution: Users must wait until the current pass expires or is used up (status <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">USED_UP</code>) before purchasing a new one for the same category.</li></ul>

Pricing, Memberships & Promotions

Prepaid products offering ride benefits like discounts or unlimited time to boost user loyalty.

Ride Passes

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