<h1>Prerequisites</h1><ul class="accent-bullets"><li>Business Accounts feature enabled for your tenant.</li><li>Operator role with access to Business Accounts in the Backoffice.</li><li>Consumer Mobile App and Consumer Web App enabled.</li></ul><h1>How It Works</h1>Business Accounts allow multiple users to operate vehicles under a single company account. Each user keeps their personal login, while usage, billing, and access rules are consolidated at the Business Account level.Business Accounts span three connected surfaces, each optimized for a specific purpose:<ol class="steps-list"><li>Consumer Mobile App<ol class="steps-list"><li>Used by drivers during day-to-day operations.</li><li>Users select whether a rental is a private trip or a business trip before starting.</li><li>Provides quick access to rentals and trip execution.</li><li>Can open the Business Account Web App in a secure in-app web view for advanced actions.</li></ol></li><li>Consumer Web App (Business Account Web App)<ol class="steps-list"><li>Full-featured management interface for Business Accounts.</li><li>Used primarily by business admins and finance roles.</li><li>Covers team management, cost centers, trips, invoices, and billing.</li></ol></li><li>Backoffice (Operator-facing)<ol class="steps-list"><li>Used by operators to configure and enforce Business Account rules.</li><li>Controls billing setup, payment methods, access restrictions, branches, and compliance options.</li></ol></li></ol>This separation keeps the mobile experience lightweight for drivers, while providing powerful self-service tools for businesses and full control for operators.<img src="https://uploads.productlane.com/ef8946e7c8ebdadefe12efd7f4a7765c.png" data-processed-src="https://uploads.productlane.com/1e5b75d849556376be34dc21701cd30d.jpeg" data-original-src="https://uploads.productlane.com/ef8946e7c8ebdadefe12efd7f4a7765c.png"><h1>Consumer Mobile App: Business vs Private Trips</h1>In the Consumer Mobile App, Business Account members explicitly choose how a trip should be billed.Before starting a rental, users select:<ul class="accent-bullets"><li>Private trip – billed to their personal account</li><li>Business trip – billed to the Business Account</li></ul>This ensures clear separation between personal and company usage, even when the same vehicle and app are used.For administrative actions, users can open the Business Account Web App directly from the mobile app using an in-app web view.<img src="https://uploads.productlane.com/5480c53f0166236fc963428fac817191.jpeg" data-processed-src="https://uploads.productlane.com/5480c53f0166236fc963428fac817191.jpeg" data-original-src="https://uploads.productlane.com/04f1d039fef0bdb3b2d7f05a38736fb3.png"><h1>Consumer Web App: Business Account Management</h1>The Consumer Web App provides the complete Business Account management experience.Business Account owners and admins can:<ul class="accent-bullets"><li>Invite and manage team members</li><li>Approve join requests</li><li>Assign members to cost centers</li><li>Review trips and pre-booked rentals</li><li>Download invoices and receipts</li><li>Review company and billing information</li></ul>This interface is typically used on desktop but can also be accessed via web view inside the mobile app.<img src="https://uploads.productlane.com/fcdf4bdb6fef8c11e5f3ddbe0fb643cd.jpeg" data-processed-src="https://uploads.productlane.com/fcdf4bdb6fef8c11e5f3ddbe0fb643cd.jpeg" data-original-src="https://uploads.productlane.com/8bdf7731ce3dc62733ef6e0e9aa56b04.png"><h1>Managing Business Accounts in the Backoffice</h1>Operators manage Business Accounts from Backoffice → Business Accounts.From here, operators can:<ul class="accent-bullets"><li>View and edit company details</li><li>Approve or reject Business Account requests</li><li>Configure billing method and billing frequency</li><li>Enable or restrict payment methods</li><li>Assign private branches</li><li>Enable compliance features such as driving logs</li><li>Block or delete Business Accounts</li></ul>Blocking prevents new rentals while retaining all historical data. Deleting permanently removes the account.<img src="https://uploads.productlane.com/0b844ff5efa978deb283a4720ef809d9.jpeg" data-processed-src="https://uploads.productlane.com/0b844ff5efa978deb283a4720ef809d9.jpeg" data-original-src="https://uploads.productlane.com/d0ee44f35ca372314d2a6189d8e9d29a.png"><h1>Cost Centers and Internal Spend Control</h1>Cost Centers allow businesses to structure spending internally, for example by department or project.Operators enable Cost Centers, while Business Account admins manage them in the Web App.Benefits:<ul class="accent-bullets"><li>Clear cost attribution per department</li><li>Improved budget transparency</li><li>Simplified internal reporting</li></ul>Each trip and invoice line item can be linked to a Cost Center.<h1>Billing and Invoices for Business Accounts</h1>All usage generated by Business Account members is consolidated at the account level.Depending on configuration, Business Accounts can use:<ul class="accent-bullets"><li>Pay-as-you-go billing</li><li>Periodic billing (for example monthly)</li><li>Bank transfer / invoicing</li></ul><h2>Bank Transfer and Payment Terms</h2>By default, Business Account invoices paid via bank transfer have a 14-day payment term from the invoice issue date. This can be adjusted by submitting a support ticket.Operational rules:<ul class="accent-bullets"><li>Invoices must be marked as Paid no later than the due date shown.</li><li>Overdue invoices can block the Business Account from starting new rentals.</li><li>Changes to payment terms apply only to newly created invoices.</li></ul><h1>Private Branch Access</h1>Private branches allow operators to restrict locations and vehicles to specific Business Accounts.This is commonly used to:<ul class="accent-bullets"><li>Offer exclusive corporate locations</li><li>Enforce contractual access rules</li><li>Separate public and enterprise fleets</li></ul>Only branches marked as private can be assigned. Once assigned, only members of that Business Account can see and use those locations.<h1>Driving Logs (Optional)</h1>Driving logs can be enabled for Business Accounts that require detailed trip documentation for legal or tax reasons.When enabled, Business Account admins can access:<ul class="accent-bullets"><li>Route and location data per trip</li><li>Time-based driving records</li></ul>This feature is typically used for fleets that are exclusively operated for business purposes.<h1>Tips and Best Practices</h1><ul class="accent-bullets"><li>Use Business Accounts for all B2B and corporate offerings.</li><li>Educate users to always select the correct trip type.</li><li>Use Cost Centers together with periodic billing for clean accounting.</li><li>Use private branches to enforce exclusivity.</li><li>Monitor invoice due dates to avoid unintended blocks.</li><li>Link the web app into on your website as business section</li></ul><h2>Troubleshooting</h2>User cannot start a business trip<ul class="accent-bullets"><li>Check for overdue Business Account invoices.</li><li>Verify the account is not blocked.</li></ul>User does not see a private location<ul class="accent-bullets"><li>Confirm the branch is marked as private.</li><li>Ensure it is assigned to the correct Business Account.</li></ul>Trips billed incorrectly<ul class="accent-bullets"><li>Verify whether the user selected private or business trip.</li></ul>

Users & Accounts

Business Accounts enable centralized billing, controlled access, and tailored experiences for organizations using shared fleets.

Business accounts and corporate billing

Platform overview

Getting Started

Locations and branches

Damages and Task management

Service App (Beta)

Optimizing Vehicle On-Field Maintenance Flows

Card Management (RFID)

Fleet & Operations

Managing On-Demand Rentals

Radar

On-Demand vs. Pre-Booking

Additions and Insurance

Subscriptions & Multi-Benefit Packages

Pricing, Memberships & Promotions

Login Options & Sign up Fee for End Users

User Management & Profiles

Roles and Permissions 

Payment Gateways and Methods

Invoicing

Invoice PDF Structure & Customization

Revenue Protection and Payment Assurance

Payments & Invoicing

Mobile App Translation Keys: Sign Up, Rental & Booking

App Configuration & Customization

MaaS API

FreeNow Integration Overview

Credit Rating (CRIF)

Veriff Driving License Verification

Onfido Identity & Driver's License Verification

Braze Messaging integration 

AppsFlyer Integration

Zendesk Chat

Integrations & APIs

INVERS IoT Integration

Vehicle & IoT Support

Introducing Wunder Analytics (Beta)

Issues Analytics (Beta)

Data Insights

Two-Factor Authentication (2FA)

Security

Choosing the Right Sign-In Method in Wunder  (Email OTP vs Phone Login vs Password)